Quotes go through the request form. Everything else — quality, orders, audits, plant tours — has a person below.
One address — manufacturing, sales, and quality all under the same roof.
| Hours (ET) | Walk-in | Phone |
|---|---|---|
| Monday – Friday | 8:00a – 5:00p | 8:00a – 5:00p |
| Saturday | By appointment | Voicemail |
| Sunday | Closed | Voicemail |
Welcome with two weeks notice. Mutual NDA on file before the visit. Closed-toe shoes and safety glasses provided at the door — no shorts on the production floor. Email quality@premierlabglass.com to schedule.
Each address routes to the named owner of that function. Replies inside one business day during the work week.
| Topic | |
|---|---|
| Quotes & new business Drawings, specs, lead times, pricing | quotes@premierlabglass.com |
| Orders & shipping PO acknowledgments, status, tracking, freight claims | orders@premierlabglass.com |
| Quality & audits Vendor questionnaires, audit packages, MTRs, certs | quality@premierlabglass.com |
| Catalog & reference materials SKU lists, printed catalog, distributor inquiries | catalog@premierlabglass.com |
| Accounts payable / invoicing Billing, remittances, W-9, payment terms | ap@premierlabglass.com |
| Privacy & data requests Access, deletion, CCPA / GDPR | privacy@premierlabglass.com |
| Accessibility Site barriers, format requests | accessibility@premierlabglass.com |
| Careers Glassblower & QC openings | careers@premierlabglass.com |
| General inquiries Anything that doesn't fit above | info@premierlabglass.com |
| Purpose | Address / detail |
|---|---|
| Inbound shipments (samples, prototypes, returns) |
Email orders@premierlabglass.com for the current receiving address and dock hours. Reference your RMA number on the box for returns. |
| Freight pickup (LTL / motor freight) |
Same dock, Mon–Fri 8:30a – 4:00p ET Forklift on-site. Pallet exchange available. |
| Will-call pickup |
Schedule with orders@premierlabglass.com Photo ID required. |
For full shipping terms, packaging standards, and international handling, see our Shipping Policy.